Overview
61%
23%
16%
- Confirmed 612 (61%)Partner service record in the last 90 days.
- Inferred 228 (23%)Assembled from Heartstream records only: warranty claim, spare-part order, or FA lab receipt. No partner record.
- As-shipped only 160 (16%)No event of any kind since factory ship.
Software version confirmed54%Updates are installed by partners during preventive maintenance; most are never logged per serial.
Location confirmed68%Customer site taken from partner CRM; the rest is last known ship-to address.
Serial changes captured31 (board swaps)Board swaps matched to a $0 main-board order and a partner bench record.
Open service cases visible47Open cases in connected partners’ systems; unconnected partners’ cases are invisible.